“First of all, I was there this SATURDAY EVENING, at 7:00PM, way after the shop had closed. Keith had opened the shop because my vehicle wasn't running good, and he brought my car in so I could go see my father for his birthday the next day, AFTER HOURS, to help his customer. This other person had his car towed up, and I remember Keith telling the guy that he couldnt even start working on it until he fixed what the other guys had messed up, because parts were off the car & broken! Keith was EXTREMELY professional with this guy, and even sent his girlfriend to get parts for this guys car. He was extremely rude, and kept giving Keith a SOB STORY about how he had no money from the first attempt to get this car fixed. He dropped the price almost $200 for him because he felt so bad, and Keith even paid for his tow bill out of his own pocket.
This is why mechanics don't help people out anymore, is because people like this.
Keith & Andrew run an extremely professional shop, and I am a loyal customer of theirs, and will continue to be. They have gone over and beyond for My family, my friends, and myself on multiple occasions! They have jumped my battery to get to the shop on the side of I-95 before, so I wouldn't have to pay for a tow
Keith even gave this guy drinks, and offered him some food because he knew he had to sleep in his car overnight.
This guy had no respect, and is extremely ungrateful for the service that Four Points Auto Repair gave him, because he bought a LEMON, and is trying to point the finger at somebody else.
But lastly, Four Points is the best place & most honest set of guys I have ever met, and it is extremely upseting that this person is bad-mouthing a set of great guys, when they went OVER AND BEYOND for this guy, and myself.
I remember Keith even saying his brother was leaving for Korea the next day for a year, and was helping us instead of spending time with his brother.
If that is not loyalty, and true customer service, WHAT IS?!”